Shipping policy
All orders are processed within 3 to 5 business days unless detailed elsewhere (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Some items (ie; canvas prints) are made to order and may take slightly longer.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
We do not offer international shipping at present but please contact us if you require this. We will obtain an accurate shipping quote for your specific order and confirm this with you before proceeding with your order.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which may include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at admin@neilsdesigns.co.uk with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Summarize your return policy here and link out to your full return policy page if you have one.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at admin@neilsdesigns.co.uk